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I want to make few official complaint regarding Marrybrown branch Taman Makmur (Kluang,Johor) at 22/12/2013 4:22 pm, services and food.

1. I buy a large cup of vegetable salad but i received merely half filled vegetable salad in a cup only , when we ask the cashier to topup the quantity she claims only 4 scoop for Large vegetable salad and if I buy regular she will only gives 1 scoop. (I have the picture if you want to see)

If that is your company policy, you should really write on the advertisement for 4 scoop vegetable salad (RM 4.85) rather than wrote large vegetable salad with a picture of full cup near it .

2. We order a plate of rice set but your staff claim "nasi tak masak lagi". Seriously? around 4 pm, the staff still didn't cook the menu which they display?

And we ask how long to wait for the rice, they say will be very long time as they still didn't cook the rice and they ask us to change the menu. This is not acceptable,since for your information we have accouter this problem several time at the Taman Makmur branch where rice still not cooked yet no mater what time we go there.

3. Services is poor, take around 5 minutes before your staff deliver our food which already ready on the cashier table plus at that time your branch is not that busy. The staff just sit around and ignore the ring when food is already complete to be send.

4. Minor complaint, we just found out about the offer of (after finished eating, on advertisement on the wall near handwash area) Chick-A-licious has two type of sauce (blackperry and mushroom sauce) but none of it being offered by your staff. They just put the sauce what they like.

Location: Kuala Lumpur, Kuala Lumpur

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