Marrybrown

Hi, I went to the Kota Warisan branch just now, and Im really disappointed with the managers attitude. She was wearing a red stripes kemeja, and her behaviour was very unfriendly and unprofessional definitely not someone who makes customers feel welcomed.

I requested for chicken thigh and breast for my meal, but she told me I had to wait 20 minutes and even then, the chicken parts would be given randomly.

I didnt mind waiting, so I waited patiently. But Im just wondering is there a new policy where customers cant request specific parts even though were paying for it?

After waiting, I received my order and double-checked it, but they still gave me wings which I dont eat. When I asked about it, the manager gave me an annoyed look and repeatedly said "tak boleh tukar, ayam random je" over and over until I left the store.

This is really rude and unnecessary. I hope you can educate your staff, especially the manager, on how to treat customers with respect.

Im paying with my hard-earned money, not asking for free food.

If no action is taken, I have no issue to viral this incident on X for public awareness.

I also hope you can check the CCTV footage for this incident. Thank you

11/11/2024 my order no 34939, it takes exactly one hour waiting as I am collected my food @2209hrs the reason given is due to waiting for fried chicken to be ready but I believe it is not as I have heard one of the staff mention (during 2130hrs ) they are running out of rice. but really unsure the real reason if that the case superior should info the customer in advance.

Do you think it is right for customer to wait for one hour just to wait for 3 simple item with the reason chicken is not ready where prior to my food readiness i saw customer order number after me ( as the number 34948,34950) collected their food 20mins earlier than me.

If you go to western restaurant you can get more earlier than that. This is fast food restaurant! furthermore if you read through my order

1 x Nasi Kandar with original F Chicken

2x 2 Pcs Original Fried Chicken

1x French Fries

and what I received when arrived home as exactly what you see in the photo. I receive only 2 piece of Chicken (missing 2pcs of chicken) and other 2 item and I can report to KPDNKK if i want it to.

Please carefully train your staff and look into it nicely in future. Please get my refund for missing 2 pieces of fried chicken.

I am writing to formally lodge a complaint regarding my recent experience at your Outlet in Nilai. Ain syafiqah, I regularly purchase your Bubur Ayam for my baby, as they are unable to eat fried chicken.

However, during my latest visit, I was extremely disappointed with the service provided by one of your staff members.

I requested that the ingredients in the Bubur Ayam be separated, as is done at other Marrybrown outlets. However, the staff member, Syafiqah, refused to accommodate my request and instead provided multiple excuses as to why it could not be done. When I explained that I needed the ingredients separated due to my babys dietary needs, she simply told me to buy another portion instead.

This experience was frustrating and disappointing, as I know that other Marrybrown outlets have no issue fulfilling similar requests.

I expect a certain level of customer service and flexibility when making a reasonable request, especially when it involves a child's dietary needs.

I kindly ask that you address this issue with the staff at the Syafiqah Outlet in Nilai to ensure better service in the future. I hope that Marrybrown will take this complaint seriously and implement measures to ensure that all customers receive consistent and courteous service across all locations.

I look forward to your prompt response and a resolution to this matter.

Sincerely,

HazirahHalim